A Toddler’s Battle: Rare Disorder Meets Insurance Hurdles
Emmy's fight with insurance adds to her struggle with Aicardi syndrome, a rare neurologic disorder. Families shouldn’t fight for care.

The Staggering Reality of Aicardi Syndrome
Little Emmalyn, affectionately called Emmy by her family, was diagnosed with Aicardi syndrome, a rare genetic disorder that can significantly shorten life expectancy. Under the watchful eyes of her parents, Emmy battles daily challenges, from seizures to developmental delays that prevent her from walking independently.
Essential Equipment: A Constant Struggle
To aid her survival, Emmy requires a high-frequency chest wall oscillation vest, intended to prevent lung infections. However, acquiring this equipment has been a daunting task for her family. It took three denials and relentless perseverance before their insurer, United Healthcare, approved coverage. This battle is a mere echo of the persistent skirmishes families wage when rare conditions meet insurance hurdles.
The Heartbreaking Denials
Emmy’s mother, Carrie Lazoen, has faced countless denials for necessary equipment like a special safety chair to avert the real risk of drowning during bath time. These rejections not only question the essentials a child with debilitating medical needs requires but also evoke a sense of helplessness among the caregivers.
The Medical Community’s Frustration
Dr. Wendy Burdo-Hartman, a neurodevelopmental pediatrician, highlights an all-too-common frustration in the medical community: the struggle to attain insurance approvals for standard care. According to Burdo-Hartman, orchestrating “letters of medical necessity” becomes a vehement cycle with insurers, which distracts medical staff from their core purpose — caring for their patients.
The Complexity of Care: A Parent’s Perspective
The Lazoens have found themselves navigating a complex maze of insurance protocols, which often results in denials of coverage for Emmy’s essential therapies and medications. Emmy’s father, Patrick, feels the weight of contributing to insurance for decades only to face this bureaucratic battle when their need is dire.
Hope Amidst Hardship
Amidst the heartbreak and hardship, there is a faint silver lining. United Healthcare has promised the help of a dedicated case manager who will work closely with the Lazoens. This step offers a glimmer of hope but also underscores the larger issue: this kind of additional support should be a basic expectation, not an exception.
According to NBC News, Emmy, and her family hope their story sheds light on the convoluted road toward securing necessary medical care, a journey no family should have to endure.
The quest for essential care and equipment should not have to be a fight, especially for families weathering the storm of rare diseases like Aicardi syndrome. It is a fight that countless families should not have to face, yet it is one they tackle daily, driven by love and unyielding dedication.