Chandigarh's Unified Service App: A One-Stop Solution for Citizens

In a significant move towards technological advancement and user convenience, the Chandigarh administration is set to launch a comprehensive mobile app that will revolutionize access to over 700 essential services for its people. Promising seamless connectivity and integration, this app is poised to serve the residents with all government-related services in the Union Territory.

A Vision Unfolding

Chandigarh is on the cusp of transforming how citizens interact with government services. The initiative will centralize various services currently available on multiple apps. According to a senior UT official, the goal is to create a single-window interface, a cornerstone of efficient e-governance.

The existing web-based portal, ‘eservices.chd.gov.in’, has served as a blueprint for this endeavor, offering 700 services spanning 25 departments. It originally launched with just 200 services, expanding robustly over time. Now, it sets the stage for the mobile app rollout.

Features at Your Fingertips

What makes this app a game-changer? It is more than a platform; it’s an empowering tool. Users can apply for services, make payments, track applications, and access personal forms and documents—all in one place. The app is designed to be intuitive, featuring clear instructions, timelines, workflows, and even instructional videos.

Residents will experience innovation through meticulous service details, ranging from the right to service provisions to department-specific dashboards, as emphasized by a UT official.

Integration with UMANG

The app’s backbone lies in UMANG (Unified Mobile Application for New-age Governance), a collaborative project of the Ministry of Electronics and Information Technology and the National e-Governance Division. By harnessing the capabilities of UMANG, the Chandigarh app will bring mobile governance to the fingertips of every resident, offering a unified platform for e-Gov services.

Who’s on Board?

The app will bring together diverse services from multiple sectors, including:

• Municipal Corporation Services: From property tax payments to new water connections.
• Health Department Services: Scheduling appointments, certification services, and health programs.
• Transport, Tourism, and More: With services like movie shooting permissions, driver’s license renewals, and estate management services.

A Future Ready for Innovation

Chandigarh is poised to set an example for other regions with this unified approach. The journey, starting from a modest portal to a comprehensive mobile app, reflects the administration’s commitment to enhancing citizen experience through technology. As stated in Times of India, the app’s forthcoming launch signifies a new age of digital governance, ready to serve and simplify the lives of its citizens.

This bold step into the future of service delivery marks a pivotal moment for the city, enabling hassle-free access to essential services right in the palms of its people.